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Active Stores
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Have any questions or need assistance? Send us a message and we’ll get back to you as soon as possible.
Need Technical Support?
We use a support system to reduce the time it takes to respond to your questions and improve our service quality.
Support Availability
Hours: Sunday – Thursday, 9:00 AM – 6:00 PM (GMT+6)
Helpful Resource
Before opening a ticket, you may find what you’re looking for here.
Frequently Asked Questions
Find answers to the most common questions about Swatchly
How quickly can I expect a response to my support request?
We prioritize your success with Swatchly! Pro users receive priority support with responses within 24 hours (often within 2-4 hours during business hours). Free version users typically receive responses within 48-72 hours. For urgent issues affecting your live store, please mention “URGENT” in your subject line. Our support team operates Monday-Friday, 9 AM – 6 PM EST, and we also monitor tickets during weekends for critical issues.
What information should I include when contacting support?
To help us resolve your issue quickly, please include:
- WordPress version and WooCommerce version
- Swatchly version (Free or Pro)
- Active theme name and other relevant plugins
- Detailed description of the issue with steps to reproduce
- Screenshots or screen recordings of the problem
- Website URL (if possible) or staging site access
- Console errors (if any) – check browser developer tools
The more details you provide, the faster we can diagnose and solve your issue!
Do you offer installation and setup assistance?
Absolutely! We provide free installation guidance for both Swatchly Free and Pro versions. Our documentation includes step-by-step setup tutorials, video guides, and configuration examples. Pro users also get personalized setup assistance if needed. If you’re not comfortable with technical setup, we can recommend trusted developers from our partner network who specialize in Swatchly implementations. Check our documentation first—most users find it covers everything they need!
Can you help with custom modifications or unique requirements?
While Swatchly includes extensive customization options out-of-the-box, we understand every store is unique. Pro users receive guidance on advanced customizations within the plugin’s capabilities. For custom development work beyond the plugin’s scope (custom CSS, theme integration, or specialized functionality), we can connect you with our certified development partners who know Swatchly inside and out. We also consider feature requests for future updates – many current features came from user suggestions!
How do I report bugs or request new features?
We appreciate users who help us improve Swatchly!
For Bug Reports:
- Use our contact form with “BUG REPORT” in the subject
- Include all technical details mentioned above
- Describe expected vs. actual behavior
- Priority support for Pro users
For Feature Requests:
- Use our contact form with “FEATURE REQUEST” in the subject
- Explain your use case and why this feature would be valuable
- We review all suggestions and many user requests become real features!
You can also leave feedback on our WordPress.org plugin page or connect with our community of 6,000+ active users through our support channels.
Get Started With Swatchly Today
Download the free version or unlock powerful Pro features. It’s time to give your product variations the upgrade they deserve.
Easy Setup
No Coding Required
Expert Support